Account Deletion

Delete your account

You're always in control of your data. Submit a request below and we'll guide you through email confirmation, timeline, and what happens to your information.

Delete Request Form

You can also request deletion in-app from Settings → Account → Delete Account.

Email Confirmation

We'll send a confirmation link to your account email. Deletion only begins after you confirm.

Removal Timeline

Non-clinical data is fully removed within 30 days of confirmation.

This action is permanent

Once complete, your account and app data cannot be recovered.

Process

Data Removal Timeline

Here's exactly what happens after you submit a deletion request.

Submit your request

Complete the form below with your account email and confirm the deletion request.

Confirm by email

We send a confirmation link to your account email. Deletion begins once confirmed.

Data is removed

Non-clinical account data is deleted within 30 days of confirmation.

Confirmation notice

You'll receive a final email once the deletion process is complete.

What Gets Deleted

Profile information (name, email, phone, date of birth)
App preferences, notification settings, and saved device tokens
Mood check-ins, symptom logs, and in-app messages
Uploaded documents and photos attached to your account

What Is Retained

Clinical records required by state and federal medical recordkeeping law (typically 6–10 years)
Billing and payment records required for tax and accounting compliance
Records related to an open investigation, dispute, or legal hold
De-identified, aggregated data that can no longer be linked back to you

FAQ