Question 1

How do I log in to Xerevia?

Accepted Answer

Open the app or visit our website and enter the email address and password you used to register. If you signed up through Apple or Google, use the matching sign-in button.

Question 2

Why does it say my session expired?

Accepted Answer

For your security, Xerevia automatically signs you out after a period of inactivity, especially on shared devices. Simply log back in with your email and password to continue.

Question 3

How do I reset my password?

Accepted Answer

Select "Forgot password" on the login screen and enter your email address. We'll send a secure reset link that expires after 30 minutes.

Question 4

What makes a strong password?

Accepted Answer

We require at least 8 characters, including a mix of upper and lower case letters, a number, and a symbol. We recommend a unique password you don't reuse on other sites.

Question 5

Who can see my health information?

Accepted Answer

Only your care team and, where applicable, authorized administrative staff involved in your treatment can access your health information. We never sell your data. See our Privacy Policy for full details.

Question 6

Is Xerevia HIPAA compliant?

Accepted Answer

Yes. Xerevia and our provider partners maintain administrative, physical, and technical safeguards consistent with HIPAA's Privacy and Security Rules.

Question 7

How can I get a copy of my medical records?

Accepted Answer

Request a copy anytime from Settings → Medical Records, or by emailing privacy@xereviahealth.com. We provide records in a portable format within the timeframe required by law.

Question 8

Can I share my records with another provider?

Accepted Answer

Yes. You can authorize a records release to an outside provider from the app, or request that our care team send records directly on your behalf.

Question 9

How is my data protected?

Accepted Answer

We encrypt data in transit and at rest, enforce role-based access controls, and require multi-factor authentication for staff who access clinical systems.

Question 10

Does Xerevia support two-factor authentication?

Accepted Answer

Yes. You can enable two-factor authentication from Settings → Security to add an extra verification step at login.

Question 11

How do I book or reschedule an appointment?

Accepted Answer

Go to the Appointments tab to request a new visit or reschedule an existing one. Your care team will confirm availability, usually within one business day.

Question 12

What happens if I miss a scheduled visit?

Accepted Answer

You'll receive a follow-up message to help you reschedule. Repeated missed visits may be subject to a late-cancellation fee as outlined at booking.

Question 13

How do I manage notification preferences?

Accepted Answer

Go to Settings → Notifications to control appointment reminders, check-in prompts, and messages from your care team for both push and email notifications.

Question 14

I'm not receiving push notifications. What should I check?

Accepted Answer

Confirm notifications are enabled for Xerevia in your device settings and that notifications are turned on within the app under Settings → Notifications.

Question 15

How do I update my personal or insurance information?

Accepted Answer

Go to Settings → Profile for personal details or Settings → Insurance for coverage information. Updates are saved automatically.

Question 16

How do I delete my account?

Accepted Answer

Visit our Account Deletion page or go to Settings → Account → Delete Account in the app. We'll confirm your request by email before permanently removing your data.

Frequently Asked Questions

Password

Privacy

Medical Records

Security

Appointments

Notifications

Account

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