Support Center
Need Help? We're here to help.
Whether it's a technical hiccup, an account question, or feedback on how Xerevia could work better for you, our support team is ready to help you quickly.
How can we help
Browse support topics
Jump straight to the area you need help with.
Technical Issues
App crashing, slow to load, or notifications not arriving? Our team can help diagnose device-specific issues.
Report an issue →Account Issues
Trouble updating your profile, insurance details, or subscription plan? We'll help get your account sorted.
Contact support →Login Problems
Locked out, not receiving a verification code, or need to reset your password? Start with our login guide below.
View login help →Report a Bug
Found something broken? Tell us what happened, your device, and the app version so we can fix it fast.
Report a bug →Feature Requests
Have an idea that would make Xerevia better? We read every suggestion our members send in.
Share an idea →Privacy & Data
Questions about your health information, data deletion, or HIPAA rights are handled by our privacy team.
Privacy policy →support@xereviahealth.com — our team monitors this inbox throughout the week.
Business Hours
Monday to Friday, 8:00 AM – 6:00 PM PT. Messages sent outside these hours are answered the next business day.
Frequently asked
Quick answers to common questions
Can't find what you're looking for? Visit our full FAQ page or contact us directly.
Still need a hand?
Our support team is one message away and typically replies within one business day.